Welcome to our app (“Worldrobe”). YOOX NET-A-PORTER GROUP S.P.A. has developed and owns the software license for “Worldrobe”. Please carefully read our Privacy Policy, which applies whenever you access Worldrobe, and decide to navigate within it and use its services.

Controller, type and purpose of the data processed

The controller of the data collected through Worldrobe is YOOX NET-A-PORTER GROUP S.p.A., which has its registered office in Italy at Via Morimondo, 17 – 20143 Milan (MI), registered in the Register of Companies, Tax ID and VAT Reg. No. 02050461207, having share capital of €1,336,973.13, fully paid-up (hereinafter: “YOOX NET-A-PORTER GROUP”): said party autonomously decides on the purposes and terms of the processing, as well as on the security procedures to be applied to guarantee the confidentiality, integrity and availability of the data.

Through Worldrobe only the data that is needed to allow the user online access to the corresponding store is collected, thereby allowing the purchase agreement to be entered into with such store. In particular, the following information is collected: last name, first name, mailing address and credit card number.

This data is directly recorded on your device and is sent to the corresponding online store for the purposes related to completing the order.

For the purposes of executing the purchase agreement through Worldrobe, the information requested from you may be directly processed by YOOX NET-A-PORTER GROUP (whenever it is also the controller of the corresponding online store) or sent to third parties (independent controllers) with whom the purchase agreement is to be entered in each instance; in that case, the data is always processed for the purpose of performing contractual and/or pre-contractual obligations that the third party assumes in regards to you, or to carry out specific requests from you. For any further information concerning the processing of your data, we ask that you check the conditions of the relative online store before clicking on the purchase button.

If you agree, we may use the geolocation provided by your device with the exclusive purpose of making it easier for you to fill out the address fields.

Worldrobe also, for purely analytical purposes, and in order to constantly improve the service offered, uses proprietary tracking services, which are independently developed and managed, which could cause information to be acquired while you navigate within the application.

Optional or mandatory nature of providing data

Providing YOOX NET-A-PORTER GROUP with personal data that is requested from you on various occasions may be necessary for the purposes noted in the corresponding policy, or may be optional.

The data is collected when the purchase procedure is completed, and it is necessary to provide it to achieve that purpose. Any refusal to provide, while completing the purchase procedure, data to Worldrobe, will make it impossible to achieve the purpose of the collection, in order words, it will be impossible to complete the order via the corresponding online store. The mandatory of optional nature of providing the data is specified in each instance in reference to the individual pieces of information requested for each occasion of data collection, marking information that is mandatory with the corresponding (*) character. Providing YOOX NET-A-PORTER GROUP with additional data other than what is marked as being essential, such as information regarding your position, is conversely optional and does not entail any consequence in terms of achieving the primary purpose of the collection.

Your rights

You always have the right to obtain confirmation from YOOX NET-A-PORTER GROUP of whether or not personal data concerning you has been processed, even if not yet registered, and to have it communicated to you in an intelligible form. You also have the right to obtain from YOOX NET-A-PORTER GROUP information regarding the source of your personal data; the purposes and methods of processing your personal data; the logic applied when data is processed using electronic tools; the identification details of the data controller and data processor; an indication of parties or categories of parties to whom personal data may be communicated, or who may become aware of it due to their capacity as, for example, data processors. All of this information is contained in this Privacy Policy.

Furthermore, you always have the right to obtain from YOOX NET-A-PORTER GROUP:

    • a) an update, correction, supplement to your personal data;
    • b) deletion, change to an anonymous format or blockage of your personal data that is processed in violation of the law, including data that it is not necessary to keep in relation to the purposes for which the data was collected and subsequently processed;
    • c) a statement that the operations indicated in letters a) and b) were disclosed, including as concerns their content, to those parties whose data was communicated or disseminated, except for the case in which such step proves impossible or entails the use of means that are clearly disproportionate with regard to the protected right.

Furthermore, you nevertheless have the right to partially or fully oppose:

You may exercise your rights freely and at any time by sending a written request to YOOX NET-A-PORTER GROUP to the mailing address or e-mailing our Customer Care via form, we shall respond in a timely manner. In order to guarantee that your personal data is always accurate, up-to-date, pertinent and complete, we ask that you please send any changes to our Customer Care via form.

Using the same methods, you may request a full and up-to-date list of the data processors

A summary of our privacy policy

The principles on which our privacy policy is based are as follows:

  1. processing data exclusively for the purposes and according to the methods indicated in the policy presented upon its collection;
  2. using the data for purposes in addition to those for which the data was specifically released only when the user has given their express consent;
  3. making data available to third party companies only for purposes that are instrumental to providing the requested service, and within the context of the appointment of a data processor; not disclosing data, assigning or transferring it to third parties for them to process it themselves in the absence of a lawful condition or without users being first informed and granting their consent;
  4. checking requests to access personal data;
  5. ensuring correct and lawful management of data, safeguarding users' privacy, as well as applying suitable security measures to protect the confidentiality, integrity and availability of the data granted.

How and why we process your personal data

Your personal data is processed using exclusively electronic and telematic means by YOOX NET-A-PORTER GROUP. Generally, the data is processed to provide the following services which are available by accessing Worldrobe:

  1. Necessary and automatic collection of user data pertaining to the interaction with Worldrobe;
  2. Completion of the procedure for purchasing the product selected by sending data to the corresponding store.
  3. Analyses of the functioning of Worldrobe and improvement thereof.

When processing data that may, directly or indirectly, identify you, we try to follow a policy of strict need. Therefore, we have configured Worldrobe in such a way so that the use of your personal data is reduced to a minimum.

There are, however, cases where the legislation provides for excluding consent: for example, we note that YOOX NET-A-PORTER GROUP may process your personal data without obtaining your consent when this is necessary to fulfil a legal obligation or when this is necessary to perform obligations that have been contractually assumed with regard to you, or to perform specific requests from you.

We lastly note that your personal data is collected, kept and archived in Italy.

Parties that may process your personal data

Your data is processed by authorised people who operate under the direct authority of the Controller and who have been trained and instructed to that end (including in writing) by the latter; the categories of agents performing these activities depends on the purposes for which the data has been provided, and are always indicated in the policy that we present to you when your personal data is released.

To whom we disclose your data

When you complete the purchase procedure, entering the data in the appropriate fields, Worldrobe communicates this data to the online store where the product you wish to purchase is available, which independently processes the data in order to complete your request. When you fill out the form, you may access the legal area of the corresponding store and read the store's own privacy policy for further information regarding the processing of your data.

Security measures

We adopt suitable security measures to reduce to a minimum the risks of destruction or loss (including when accidental) of data, unauthorised access, or processing that has not been approved or that does not comply with the purposes of the collection indicated in our Privacy Policy.

Nevertheless, YOOX NET-A-PORTER GROUP cannot guarantee to its own users that the measures adopted for the security of the app and the transmission of data and information on the corresponding store will limit or exclude all risk of unauthorised access or dissemination of data from devices pertaining to the user: we ask that you make sure that your device is equipped with suitable software to protect against transmission to data networks, whether incoming or outgoing (such as updated antivirus systems) and that your Internet service provider has adopted suitable measures for the security of network data transmission (such as, for example, firewalls and antispam filters).


If you wish to receive further information about how YOOX NET-A-PORTER GROUP processes your personal data, please write an e-mail to our Customer Care via form.In order to find out about your rights and to remain completely up-to-date about legislation on the protection of personal data processing, please visit the Italian Personal Data Protection Authority's website at: http://www.garanteprivacy.it.

Applicable law

This Privacy Policy is regulated by Italian law, which guarantees that personal data be processed in accordance with fundamental rights and liberties, as well as with regard for the dignity of the interested party, particularly as concerns confidentiality, personal identity and the right to protection of personal data.

Companies of the YOOX Group

YOOX NET-A-PORTER GROUP operates on the Internet in Countries other than Italy - including those located outside the territory of the European Union - through subsidiaries that form part of the YOOX NET-A-PORTER GROUP. These companies adopt - within the context of providing services to their own users and the sale of products on yoox.com - their own privacy policies which are, in each case, in accordance with the group's guidelines regarding the legitimacy of processing. We nevertheless remind you that in reference to data provided by you through Worldrobe and processed through it, Italian law applies in each case that personal data is processed by anyone who uses tools for such processing that are located in the Italian territory, including those that are not electronic (unless they are used solely for the purposes of transit within the territory of the European Union), independently of whether this is established in the territory of another country, even if this country does not belong to the European Union.

Modifications and updates of YOOX NET-A-PORTER GROUP'S Privacy Policy

YOOX NET-A-PORTER GROUP may change or simply update, in part or in full, the site's Privacy Policy, including in consideration of a change in the legal rules or regulations that govern this subject area and protect your rights. Modifications and updates to the Privacy Policy shall be binding as soon as they are published in the corresponding section of the app. We therefore ask that you regularly access this section to check for the publication of the most recent and up-to-date Privacy Policy

Last updated June 2016.